Contact Us
Got a question about a review, spotted something that needs updating, or want to flag an issue with one of the sites we cover? This page explains how to reach us and what kind of enquiries we can actually help with.
How to reach the team
The quickest way to contact Best Online Casinos is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can add to that. When you write in, it helps to include which casino or page you're asking about and, if relevant, links or screenshots — that way we can look into it properly rather than going back and forth.
What we can and can't help with
We're an independent review and comparison site, not a casino operator. That distinction matters, so here's what that means in practice:
- We can help with: questions about how we rate and rank casinos, corrections to information on the site, feedback on your experience with a listed operator, and general questions about how online casino bonuses, licensing or payments tend to work.
- We can't help with: account issues, deposits, withdrawals, verification (KYC) checks, or disputes with a specific casino. Those all need to go through the casino's own customer support team, since we don't have access to player accounts or the ability to intervene in a payment or bonus dispute.
If you're dealing with a payout delay or a wagering dispute, your first step should always be the live chat or support desk of the casino itself. Most licensed operators publish support contact details clearly on their site, along with expected response times.
Reporting an issue with a casino
If something you've experienced with a listed operator doesn't match what we've written — a changed bonus, a slow withdrawal, a site that no longer loads securely — please tell us. We rely on reader feedback alongside our own research to keep listings current, and reports like this genuinely feed into how we review and re-rank operators over time. Include the casino name, roughly when it happened, and what went wrong.
Before you get in touch, some things to check
A lot of common questions have answers already published on the site, which can save you a wait:
- General queries about problem gambling support, deposit limits, and self-exclusion tools are covered on our Responsible Gambling page.
- Questions about how we source, verify and update our content are answered on the About Us page.
- If your question relates to site usage, liability, or how our rankings and affiliate relationships work, check our Terms and Conditions first.
A note on commercial relationships
Best Online Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides which operators we list or how highly we rate them — enquiries about a listed casino's bonus terms, licensing or payment options are treated the same regardless of any partnership. If you're asking us to reconsider a rating or add information we've missed, we're glad to look into it, but any changes are based on evidence, not on who's advertising with us.
Responsible gambling support
If gambling has stopped being enjoyable or is starting to affect your finances or wellbeing, please don't wait to reach out for support. National organisations such as the National Council on Problem Gambling (1-800-GAMBLER) offer confidential help, and most licensed US casinos provide their own self-exclusion and deposit-limit tools. Our Responsible Gambling page has more detail on setting limits and finding help in your state.